Parent Account

How to Guide

Get started:

Step 1: Sign-up as a "Parent" to start
Step 2: Verify your "Email" (received in a few mins)
Step 3: Go to "Account" to Complete Parent Info
Step 4: Find Programs/Services to Register
Step 5: Click Register and Add "Student(s)"
Step 6: Payment (Credit Card Recommended)

Get Started - Go to:

How do I create a new Parent Account on

  • Create a new parent account: Click "Register" from the homepage and select "Parent" account (highlight it in red). Your old login from "" will not work.

  • Verify your email: Check your inbox or spam folder (if you did not receive it) and click the "Verify" button.

  • Note: Some people have reported issues with Hotmail/ Live/ Outlook and a few other Emails, blocking any automated "Verification" emails like ours. Gmail accounts have no problems.

  • If you can not activate your account using a verification email, please email us to help you out.

How do I register after creating an account?

  • After activating your account and logging in: Select the program you are registering for and click the "Register" button.

  • Add your Student information or select an existing student: Click "Add more programs" or "Pay now" to proceed.

  • Add more programs: You can add more programs to your "Checkout cart" screen and pay altogether at the end.

  • Checkout & Payment: Pay with the "Credit Card" or the "E-transfer" option.

Program Specific questions (i.e. Dates info, what to expect):

  • Click the "Contact" button from the program page to "send a message" to the Program Provider directly

  • Please find the contact info of each program at the bottom of all the program registration pages.

  • Dates & Time info are listed on each program page

  • Email your program instructor directly with any questions

Refunds & Cancellation:

  • Go to the "Activities" section of your dashboard, scroll/ look to the right and click the "Action (3-dots)" button beside the item, and click "Cancel."

  • Make sure to select both the 1. Program Name(s) and 2. Student Name(s), and 3. Click "Proceed" from the top-right corner of the pop-up (See the instruction screenshot below).

  • The appropriate Program Provider(s) and DWUL admin team will receive an email notification to review the cancellation request. Once approved, DWUL will refund you via the original payment method in 5-7 business days. E-transfer refunds may take up to 14 business days, depending on the processing time.

See more details below under "Contact, Transfer, Cancellation/ Refunds."

Additional Guides

Contact, Transfer, Cancellation/ Refunds

Contact - For program-related questions, go to the program page and click the "Contact" button to submit a message to the Program Provider or email them directly.

Transfer - Unfortunately, we cannot transfer a confirmed registration to a different program due to privacy and security issues.

Option 1: Submit a Cancel request for the original program, register and pay online for the new program. You will be fully refunded for the first program.

Option 2: Submit a Cancel request for the original program, register using the "E-transfer" option and send any cost differences/ adjustments to the email address in the "E-transfer" instruction, or request for a refund adjustment.

Cancellation/ Refund request (See screenshot)

Note: All cancellation/ refund requests received 48 hours before the start date are automatically approved for full refunds by DWUL. Any requests received within 48 hours and after the start date will require approval from the Program Provider directly (send a request and contact them to confirm).

How to Edit Student/Person Details

Demo instruction coming soon.

Find Featured Programs for You

Demo instruction coming soon.

Suggest a Program/ Service

Demo instruction coming soon.

Program Feedback, Private Review

Demo instruction coming soon.

"Favorite" a Provider, Program, Service

Demo instruction coming soon.

File a Complaint to Internal Review

Demo instruction coming soon.